Legal conditions for accounts and payments
Our Legal terms explain who may access the service, which account details we need, and how a request is checked before any change is made. Eligibility depends on local law, so you should confirm that access is permitted in your location before opening an account. We
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record payment references for DANA, OVO, GoPay and QRIS so a receipt can be matched to the correct account. Bank transfer and virtual account records may also be checked against the account name and reference supplied. If a payment or account detail appears inconsistent, we may
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pause the related request while our support desk checks the record. The policy also sets out how we handle access restrictions, amendments and requests to close an account.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.